Refund Policy
Last updated September 2, 2026
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This Refund Policy explains when and how you can request a refund for an Aivor subscription. It works alongside our Terms of Service, which govern payments generally.
Eligibility Window
You may request a refund within 14 days of your initial purchase of an Aivor subscription. This window applies to your first payment on a plan.
Renewal Payments
Refunds for subscription renewal payments are reviewed on a case-by-case basis. Contact us as soon as possible if you believe a renewal charge was made in error.
How to Request a Refund
To request a refund, email billing@getaivor.com with your account email and the reason for your request.
How Refunds Are Processed
Aivor's payments are billed and processed by Paddle.com Market Limited, our authorized reseller and merchant of record. Approved refunds are issued by Paddle to your original payment method.
Declined Requests
We may decline refund requests that fall outside the eligibility window above or that show signs of abuse of this policy.
Contact
Questions about this policy can be sent to billing@getaivor.com.